Webhelp Case Study: Successful Job Placement with Soft Skills
The Challenge: Lack of Insight into Top Performers’ Skill Sets
With thousands of new hires annually, streamlining the recruiting process had become a critical challenge for Webhelp. In need of a better process to identify top performers for key positions, Webhelp turned to Talentoday to help optimize the job placement process as soon as candidates passed the generic corporate recruitment phase.
The Solution: Optimize Job Placement with Thorough Assessment
Leveraging MyPrint, Talentoday conducted a massive soft-skills assessment campaign with employees to collect soft skills data. Coupling that with company performance data, Talentoday created a replicable roadmap using traditional descriptional statistics methods and complex machine-learning techniques to identify key soft skills for critical roles.
The Results: More Successful Job Placements Driven by Data
With nearly 4,000 completed My Print assessments, Talentoday was able to provide two to five key soft skills for the top seven positions in the Webhelp organization. This roadmap is used to help Webhelp make personalized job recommendations to candidates based on their MyPrint soft skills assessment. In addition, this study assisted the company in identifying top performers, as well as individuals who needed improvement, in seven critical positions while taking into account cultural differences between countries.
ABOUT THE CLIENT
Webhelp is a global customer experience and business process outsourcing company, operating across a range of digital, social and traditional voice channels. Webhelp is present in 29 countries, with more than 90 customer experience and payment service centers and over 35,000 people serving 500+ clients.
Soft skills are a key focus in the roles at Webhelp, and Webhelp’s top managers strongly believe in the importance of behavioral science to improve the efficiency of their Human Capital Management practice.
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Medix Case Study: 68.9% Decrease in New Hire Turnover
Medix implemented the use of MyPrint into our onboarding programs and we’ve seen a positive impact on how we get to know our newest teammates. From personality styles to motivators, the MyPrint Collaboration Report has helped our new hires cultivate strong team relationships, leading to higher levels of engagement, retention and success in their new roles.
– Megan Steiger, VP of Human Resources.
– Megan Steiger, VP of Human Resources.
THE CHALLENGE: NEW HIRE TURNOVER
With a higher than desired turnover rate for new employees in the first 90 days, Medix turned to Talentoday to determine how to better use soft skills data to reduce turnover rates.
THE SOLUTION: INNOVATION WITH COLLABORATION
With HR working as a strategic business partner, Medix was able to empower managers and their direct reports to have enhanced collaboration with soft-skills data. Medix’s HR team implemented proactive collaboration sessions between managers and new hires based on Talentoday’s Collaboration Report, a 1:1 report designed to compare two individuals’ similarities and differences. The report provides guidance on how they can work better together better based on their unique MyPrint results. By implementing these sessions as proactive and voluntary, the buy-in is high among internal employees.
With HR acting as the facilitator, the manager and new hire are able to use the report to talk through examples that can help motivate them, and what discourages them, empowering engagement to work together towards business goals.
THE RESULT: A 68.9% DECREASE IN NEW HIRE TURNOVER
As a result, Medix saw a significant increase in employees staying with the organization past the first 90 days of employment. In fact, the organization experienced a 68.9 percent decrease in new hire turnover!
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ABOUT THE CLIENT
Medix, a US-based staffing organization, has been pioneering staffing and digital services over the past twenty years. Being a purpose-led organization, Medix is guided by their core purpose to positively impact lives. In putting people at the heart of what they do, they take an innovative position as both an employer and staffing provider of choice by leveraging soft-skills insights as part of their holistic employee, talent, and client experience.
Since 2018, Medix has been leveraging Talentoday’s soft-skills assessment, MyPrint, and its personality, motivation and behavioral insights as part of their service offering to both talent and clients. Additionally, Medix designated an internal HR representative to champion MyPrint initiatives and infuse people analytics even further into Medix’s employee culture.
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