Talentoday, a human centric, people analytics solution that empowers individuals and teams to identify and harness their unique soft skills to grow, recently launched its online shop. I interviewed Benoit Patra, Talentoday’s CTO, and Othmane Lahlou Amine, Key Account Manager, to explain what this initiative means for the company and its customers.
Can you explain what the Talent shop consists of?
Benoît: Our Talentoday Manager solution for HR Professionals is used to better identify talent using an assessment to evaluate an individual’s personality, motivations, and behaviors. Until now, we offered companies unlimited packages that allowed them to recruit one pool of candidates per year to be purchased through their account manager. Then, we realized that one standard offering can be somewhat problematic for some of our clients. Today, we are launching the self-service Talentoday shop, which allows them to buy as many profiles as they need when they need them.
Why did you decide to launch this new and innovative offer?
Othmane: This shop is actually not a surprise for our clients. They requested it, and we made it happen. Our customer satisfaction and feedback drive our innovation, and the shop is actual proof of that. The Talentoday shop now allows them to be autonomous and buy the number of credits they need without any support from the sales or customer success teams. With that said, if anything, this shows that companies are more mature and willing to invest to digitize their HR processes. However, they do not always know where to start, as the scope is quite large. At Talentoday, we offer them a solution that modernizes their recruitment and talent management processes, that is easy to use and access, and that is adaptable to their specific needs.
What is the added value for HR Professionals?
Benoît: The process of purchasing new credits to access additional profiles is completely automated. This allows any HR professional to be fully autonomous, from the order form to invoicing, including refund services and discount offers. Customers buy new packages and pay by credit card or Paypal. We ensure a completely secure payment by partnering with Shopify, a great and proven e-commerce platform.
It is accessible from within the app and for new Talentoday members regardless of the size, location and budget of the company. The only requirement is to have a Talentoday account, which is free and doable in less than 2 minutes.
Othmane: Our client base is extremely diverse, from very small to global; what they shared was the need for autonomy in managing their subscription. The shop allows them to do just that. And by doing so, they save time and money while modernizing their processes throughout their talent life cycle.
In conclusion?
Othmane: The Talentoday shop for HR professionals shows that they can provide their company with a high value-added service, that is easy to use, innovative and accessible by modernizing their image among candidates and employees. Today, HR professionals want and need to be actors in the transformation of their processes. They are convinced that they have a crucial role to play in strengthening their services, and thus enhancing the employer brand; we help them do just that.